We are seeking a Patient Advocate to assist patients in our Chapin clinic. The role of the Patient Advocate is responsible for strong patient communication, routing incoming calls, coordinating appointments between patients and appropriate healthcare providers in accordance with the Company’s policies and procedures, maintaining accurate records, and providing exceptional customer service.

This position will primarily be working in the Chapin clinic daily with the availability to cover at the Main St. Clinic as needed. This is a full-time, salary-based 8-hr position (8:00AM-5:00PM) (Monday-Friday).

About

We are a leading physician group serving South Carolina and Georgia, dedicated to delivering quality healthcare directly to patients in care facilities, homes, clinics, and virtual visits. Our services include comprehensive primary care, specialty services, and pharmacy support, tailored to meet diverse patient needs. Committed to excellence and innovation, our team collaborates closely with facilities and families to ensure accessible, coordinated, and compassionate care.

Why Choose a Career at Your Health?

Providing high quality care for our patients is the center of what we do, and we provide the same care for our employees. Here are some of the benefits that are available to our employees.

• Competitive Compensation Package with Bonus Opportunities
• Employer Matched 401K
• Free Visit & Prescriptive Services with HDHP Insurance Plan
• Employer Matched HSA
• Generous PTO Package
• Career Development & Growth Opportunities

What Are We Looking For?

Your Health is currently looking for a Patient Advocate to join our growing primary care family. A successful Patient Advocate will be able to perform these essential duties and responsibilities. Reasonable accommodations may be made, in accordance with applicable law, to enable individuals with disabilities to perform the essential functions

The following is a list of essential functions, which may be subject to change at any time and without
notice. Management may assign new duties, reassign existing duties, and/or eliminate function(s).

Areas of Responsibility:

• Answer calls timely and promptly.
• Provide exceptional customer service to patients, exhibiting a compassionate and empathetic attitude.
• Address patient concerns, inquiries, and complaints professionally and promptly, striving to meet patient needs and ensure their satisfaction.
• Schedule appointments for patients with healthcare providers (which includes pharmacists, medical social workers, etc.), based on availability, medical urgency, and patient preferences.
• Maintain accurate and up-to-date patient records, including demographic information, contact details, insurance information, appointment history, etc.
• Ensure confidentiality and adhere to privacy regulations when handling sensitive patient information.
• Collaborate closely with care team members (healthcare providers, nurses, clinical coordinators) and other staff members to ensure optimal scheduling and coordination of patient care.
• Communicate changes, cancellations, or rescheduling of appointments to relevant parties in a timely manner.
• Communicate with providers and staff via phone, email, Teams, Athena or in person.
• Verify insurance coverage and eligibility for patients ensuring accurate documentation of insurance information at all times.
• Collaborate with the billing department to address any insurance-related issues or concerns.
• Collect balances, co-pays, and any outstanding payments from patients prior to their visit.
• Ensure accurate recording of payments and adherence to billing procedures.
• Collaborate with the billing department to address any billing-related inquiries or concerns.
• Communicate with patients, families, and caregivers, Interact with patients via email, patient portal, telephone, AthenaText, in-person, etc. to gather necessary information, schedule and confirm appointments, and provide pre-appointment instructions.
• Respond to patient inquiries, resolve scheduling conflicts, and assist in rescheduling appointments when necessary.
• Foster effective communication between the care teams to facilitate coordinated team-based care.
• Perform general administrative tasks and support other staff as needed. Work assigned buckets, ticklers, census lists, and region’s scheduling voicemail tasks.
• Utilize the company’s software systems to enhance patient care and staff efficiency.
• Collaborate with internal and external resources to facilitate and ensure seamless operations.
• Must be available during normal work hours (unless previously approved by direct supervisor).
• Utilize the company’s software systems and update information as required.
• Participate in coaching calls.

Qualifications

• High school diploma or equivalent required while an associate degree or bachelor’s degree in healthcare is preferred.
• Previous experience in a medical or healthcare setting is preferred.
• Familiar with medical terminology, procedures, and insurance verification processes.
• Strong organizational and time management skills, with the ability to multitask and prioritize responsibilities effectively.
• Ability to read and communicate effectively.
• Strong written and verbal skills.
• Basic computer knowledge.
• Ability to manage and demonstrate effective leadership skills.
• Should demonstrate good interpersonal and communication skills under all conditions and circumstances.
• Ability to foster a cooperative work environment.
• Team player with ability to manage multiple responsibilities and demonstrate sound judgment.
• Must be able to work flexible hours and travel between offices, facilities, etc. Must be a licensed driver with an automobile that is insured in accordance with state and/or organizational requirements and is in good working order.