Key Responsibilities

• On-Site Support: Travel to client sites or branch offices to diagnose and fix hardware, software, and peripheral issues.

• Hardware & Network Setup: Install computers, printers, routers, switches, and run network cabling.

• Maintenance & Updates: Perform routine system patching, backups, and equipment upgrades.

• Documentation & Ticketing: Record troubleshooting steps and track service requests using IT ticketing software.

Required Skills & Qualifications

• Technical Knowledge: Proficiency in Windows/macOS, basic TCP/IP networking, and hardware diagnostics.

• Experience: Typically 1 to 5 years of experience in desktop support or field services.

• Soft Skills: Strong customer service, independent problem-solving, and clear communication.

• Requirements: A valid driver's license, reliable transportation, and sometimes specific industry certifications (like CompTIA A+ or Network+